Our Commitment to Your Privacy

​

BIGA IMPACT ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or apply for assistance through our programs, including the Adult Reentry Grant (ARG) program. Please read this policy carefully.

 

1. Information We Collect

 

We collect information that you provide directly to us and information about your use of our services.

• Personal Information You Provide: This includes information you enter on application forms, during interviews, or when you contact us. Examples include:

  • Contact Information: Your full name, address, phone number, email address.

  • Identity and Demographic Information: Date of birth, government IDs, household size.

  • Financial Information: Income details, employment history, rent owed, financial hardship information.

  • Sensitive Information: Information about your prior incarceration, parole status, and other justice-system involvement. We treat this information with the highest level of confidentiality.

  • Documents: Copies of leases, eviction notices, pay stubs, and identification documents.

• Information Collected Automatically: When you visit our website, we may automatically collect certain information from your device, such as your IP address, browser type, and pages you visit. We may use cookies (small data files) to improve your experience on our site.

 

2. How We Use Your Information

​

We use the information we collect for the following purposes:

• To determine your eligibility for our rental assistance and reentry programs.

• To process your application and provide you with services.

• To communicate with you about your application and our services.

• To comply with reporting requirements to our government funders, like the Board of State and Community Corrections (BSCC). All data shared with funders is aggregated and anonymized to protect your identity.

• To improve our website and services.

• To fulfill any other purpose for which you provide it.

​

3. How We Share Your Information

​

We do not sell, rent, or trade your personal information. We may share your information only in the following situations:

• With Your Consent: We may share information when you give us explicit permission to do so.

• With Service Providers: We may share information with trusted third-party vendors who help us operate our programs (e.g., a cloud storage provider). These partners are contractually bound to keep your information confidential.

• With Partner Agencies: To connect you with services, we may share your information with other community-based organizations, but only with your explicit consent.

• For Legal Purposes: We may disclose information if required by law, such as in response to a court order or subpoena.

• To Prevent Harm: We may share information if we believe it is necessary to prevent fraud, protect someone's safety, or address an emergency.

 

4. How We Protect Your Information

​

We implement a variety of security measures designed to maintain the safety of your personal information. These include secure servers, encryption of sensitive data, and limiting access to your information to only those employees and volunteers who need it to perform their jobs.

 

5. Your Privacy Rights (Under California Law)

 

Under the California Consumer Privacy Act (CCPA), you have the right to:

• Know: Request information about the personal data we have collected about you.

• Delete: Request the deletion of your personal information.

• Correct: Request correction of inaccurate personal information we hold about you.

• Non-Discrimination: Not be discriminated against for exercising your privacy rights.

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

 

6. Data Retention

​

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, to comply with grant reporting obligations).

 

7. Changes to This Privacy Policy

​

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

 

8. Contact Us

​

If you have any questions about this Privacy Policy or your privacy rights, please contact us.